Friday, July 19, 2024

Lead Service Engineer At Thermo Fisher Scientific In Gurgaon

Lead Service Engineer At Thermo Fisher Scientific In Gurgaon

– Commercial –

Location: Gurgaon

Firm: Thermo Fisher Scientific

Place Abstract

  • Producing Service Income – Accountable to attain or exceed the plan by promoting service contracts & spare elements to assigned area and its websites. Renewal and maintenance of contracts.
  • Answerable for performing routine/preventive upkeep, servicing, and breakdown repairs on PGNAA/PFTNAA analyzers put in in PAN India. Help the analyzer set up, commissioning, and on-site fixing at buyer websites and supply distant help to the purchasers as wanted.
  • Delivering demonstrations to make sure the purchasers are educated on protected and efficient gear use.
  • Present detailed service stories regularly as quickly as service visits are accomplished.
  • Actively chip in to attain the CAS and enterprise targets. Journey as advised by the reporting supervisor to supply customer support.
  • Understanding buyer wants and considerations and offering a excessive stage of customer support!
  • To make sure that all processes are aligned with present insurance policies and to make sure all HR compliances and timelines.
  • People should possess sturdy management & course of software information particularly in Cement industries.
  • Service Job will contain Calibration, Elemental evaluation helpful in Stockpile and uncooked Mill
    functions of Cement plant, removing of radioactive sources, checking the efficiency
    parameters, measurement outcomes, and organising of the method management parameters.
    Information of Home windows OS & PLC.
  • Apply logical, analytical & technical diagnostic expertise to resolve issues shortly. Root
    trigger evaluation with analytical expertise!
  • Inter personnel expertise, smooth spoken, can deal with buyer’s crucial points. The partnership
    helps multi-functional groups in attaining enterprise targets.

Key Tasks

  • Achieves the deliberate progress for income and bookings within the assigned accounts/territory whereas sustaining or exceeding margin targets.
  • Enhance technical competence and implement the newest applied sciences in customer support Represents our firm in a optimistic, skilled method in all encounters with Thermo Fisher Scientific prospects, each externally and internally. Report and doc buyer points utilizing the Case Administration system.
  • Ship technical help and/or coaching to prospects to assist enhance product consumer expertise and drive Thermo Fisher buyer expertise scores.
  • Present Area Service help on a case-by-case foundation and coordinated with the Area Service Workforce. Personal product-related instances and proactively present options to prospects. Drive steady enchancment utilizing our Sensible Course of Enchancment Enterprise System


  • Bachelor’s diploma or above in Instrumentation, Electronics, and mechanical engineering or related area.
  • Can deal with multi-projects effectively; plan and carry out work in accordance with shopper necessities {and professional} requirements.
  • Proven expertise over 3 years in associated industries, Trade Gross sales/ Service gross sales/ Service engineer background.
  • Self-motivated with the power to work independently and in a crew setting. Openminded, agile with change, and sensible. Glorious workplace software program expertise, For instance: Excel, and Phrase so

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