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[Shenzhen, China, April 18, 2024] Huawei lately hosted a roundtable dialogue titled “Intelligence Accelerates ICT Operations Transformation” on the Huawei International Analyst Summit 2024. The occasion introduced collectively analysts and clients from famend organizations resembling IDC, GlobalData, Analysys Mason, and ITSS to discover the methods through which clever applied sciences can revolutionize operation mannequin and expedite digital transformation by way of upgrades of Operations programs.
Strengthening International Community Reliability and Advancing New Era Clever Operations
Lu Yu, President of Huawei Assurance and Operation Companies Area, stated that as a high international supplier of ICT infrastructure, Huawei is dedicated to making sure the secure operation of consumers’ networks worldwide by way of skilled companies. Huawei invests billions of RMB yearly to facilitate and expedite the clever Operations transformation of worldwide clients.
Huawei offers environment friendly buyer assist by way of its international community of technical help facilities and spare components facilities, providing 24/7 technical help utilizing processes like Concern to Decision (ITR) and platforms like NetCareCloud. By integrating AI and information graph applied sciences into community operation and upkeep situations, Huawei regularly improves its skill to foretell, stop, and resolve points, serving to our clients to make sure the graceful operation of over 2,000 international key occasions, together with the Olympic Video games, World Cup, Asian Video games, and Hajji.
Huawei is working intently with TM Discussion board and international clients to advance the brand new technology clever Operations transformation. By means of steady funding in cutting-edge applied sciences resembling generative synthetic intelligence (GenAI) and community digital twin (DTN), Huawei is integrating these improvements into particular O&M situations, upgrading its architectures and clever operation platforms like AUTIN and IMOC, and redefining the service-centric Operations indicator system. These efforts are serving to clients remodel their Operation fashions, enhance effectivity, and maximize advantages.
Accelerating Operations Transformation with New Enterprise Values, Companies, and Applied sciences
In response to Ye Rongchun, Director of Huawei’s Clever Operation Area, the growing complexity of communications service supplier (CSP) companies poses challenges for operations. Nonetheless, the emergence of recent applied sciences like GenAI presents alternatives for transformation. As extra CSPs undertake service-centric operations, Huawei has recognized the next key options for brand spanking new technology clever operations:
New enterprise values: As new companies emerge, new enterprise values and indicator programs are essential to measure operations outcomes. Huawei has developed the E.O.T mannequin for digital transformation based mostly on the TM Discussion board normal and framework. This mannequin proposes multidimensional enterprise worth indicators, starting from effectivity enchancment to income improve and buyer satisfaction enchancment, to successfully measure enterprise outcomes.
New companies: Huawei has developed scenario-specific service options, together with ToB deterministic SLA assurance service, ToH service assurance service, and ToC service loss discount service, to make sure the supply of networks and companies. These options allow clients to implement service-centric assurance alongside conventional community operations companies, thereby enhancing general service high quality.
New applied sciences: The widespread adoption of recent applied sciences, together with GenAI, within the operations area nonetheless presents challenges resembling mannequin hallucination, inadequate high-quality corpora, and put in base reengineering. To handle these challenges, Huawei has developed a set of huge mannequin purposes, together with role-based copilots and scenario-specific brokers, to help operation engineers, enhance buyer satisfaction, and allow CSPs to monetize on massive mannequin applied sciences.
Huawei is thrilled to announce that on the DTW Summit in coming June, Huawei, in collaboration with the TM Discussion board, main CSPs, and business companions, will publish the New Era Clever Operations White Paper 2.0. This up to date model will present precious insights into the enterprise practices and outcomes of service-centric operations transformation.
GenAI Drives Clever Operations Transformation of Hong Kong Telecom
Kam-Shing Fung, the Vice President of Digital Transformation at HKT, highlighted the numerous influence of GenAI and LLMs on the telecom business. HKT has been using GenAI know-how since 2023 to remodel in direction of value-driven ChatOps and experience-driven operations. This progressive resolution has offered HKT with measurable advantages, aligning its operational agility and customer-centric operations methods.
Intelligence Empowers Business Operation Transformation
Lin Xiaobo, the Chief Architect of Business O&M, Huawei’s ICT Assurance and Operation Companies Area, said that the enterprise market is huge and numerous, with 1000’s of industries, every having distinctive O&M situations and necessities. To cater to those numerous wants, Huawei has been accumulating scenario-specific belongings in industries resembling authorities, finance, and transportation. This has enabled Huawei to advance its business O&M service. Huawei presents the IMOC platform, which relies on triple chains (service chain, knowledge chain, and deployment chain) and permits the visualization and administration of ICT infrastructure and buyer enterprise, facilitating the digital transformation of industries.
Giant and Small Mannequin Collaboration Unlocks New Enterprise Values of O&M Functions
Liu Yuliang, Senior Architect of ICT Assurance and Operation Companies Area, introduced that Huawei has efficiently utilized small fashions to develop capabilities resembling multidimensional knowledge correlation, time collection anomaly detection, and root alarm identification, which have successfully resolved numerous particular O&M points. Just lately, Huawei has taken benefit of huge mannequin applied sciences resembling chain of thought (CoT), corpus optimization, and retrieval-augmented technology (RAG), collaboration between massive and small fashions, and over 30 years of O&M information accumulation to construct O&M assistants for area upkeep engineers (FMEs), entrance places of work (FOs), and again places of work (BOs). These O&M assistants improve worker effectivity and effectiveness all through the worker journey and implement experience-driven O&M assurance all through the client journey, leading to a change of standard O&M fashions.
The roundtable concluded with an enthusiastic dialogue on the ICT operations indicator system, transformation pathways and enterprise practices, and purposes of huge mannequin applied sciences.
