Edgar Cervantes / Android Authority
TL;DR
- A buyer had a irritating expertise making an attempt to cancel a telephone line by means of AT&T buyer assist.
- The shopper assist agent continued providing alternate options persistently, although the person was clear on canceling the road.
- The ordeal lasted over an hour, although the cancellation took about 5 minutes.
Customers within the US must deal with three main carriers: Verizon, AT&T, and T-Cell. Relying in your space and its infrastructure, these choices might dwindle even additional, typically leaving you with no alternative however to stay with that one service that works, irrespective of how frustratingly. While you do need to change or cancel, you will see that the expertise can get a lot worse, as this Redditor came upon the arduous means.
Redditor BudgetPea9967 recounted an expertise that they had some time in the past with AT&T. Primarily, the redditor needed to cancel a telephone line as a result of the person of the road was not inside the nation. For this, they contacted the AT&T buyer assist system by means of chat. What ought to have been a straightforward 10 minutes of simple dialog to cancel a line ended up stretching for over an hour.
We’ll allow you to undergo the 24 screenshots from the person to higher admire their frustration in the course of the ordeal.
For the TL;DR, the client assist consultant saved providing the person alternate options as an alternative of canceling the road. Choices ranged from lowering the speed by suspending the road, altering the road quantity to a brand new line quantity totally free, providing loyalty upgrades, pitching dual-SIM for hotspots, and extra.
It’s so painfully evident that the client didn’t need any alternate options and simply needed to cancel the road. Both the client assist consultant was caught in a dialog flowchart loop making an attempt to observe an ordinary working process, or was making an attempt to realize some KPI targets, or the person was chatting with a bot that received caught in a dialog flowchart loop. I personally would have misplaced my endurance considerably earlier within the dialog, so main props to the person for being higher than most of us on this finish.
In the long run, the person managed to cancel the road (which took about 5 minutes on the finish), and even filed a criticism with AT&T for this ordeal. Nonetheless, the person mentions that they haven’t acquired any response to the criticism. Ultimately, the person additionally switched to T-Cell. Many different customers (throughout completely different carriers) recounted related conditions after they needed to cancel their telephone line. The expertise actually isn’t restricted to anyone service, so select the best choice rigorously.
If you happen to’re ever caught in such a state of affairs, Redditor DoAndroidsDrmOfSheep has a bit of useful recommendation, recommending porting the quantity out for $7 after which canceling the road from that ported service.
Have you ever had the same expertise when canceling a line along with your service? Tell us within the feedback beneath!
