It isn’t solely doom and gloom in relation to US carriers. We’re ceaselessly listening to about prospects who had a foul time with help, or skilled troubles with a promo, and plenty of extra. And though these unlucky occasions exist and are taking place far more usually than I personally assume they need to, there are additionally some frankly heartwarming issues as properly.
That is the case of Reddit person ForTheLastMinute, who says the invoice of $330 they have been owing Verizon from January to March disappeared abruptly. They are saying they weren’t capable of pay the invoice simply but and had gotten a notification in the future that if they do not pay the stability they might lose their Verizon service completely.
Nevertheless, they reported simply the subsequent day they acquired a notification stating that service was restored and all was good. However they hadn’t paid.
Confused, and doubtless extremely skeptical of a billing system error, they referred to as Verizon help, one thing I would additionally more than likely do. Help knowledgeable them it wasn’t a mistake, however as a result of them being a loyal buyer, Verizon credited them and restored the service. All they must do any longer is pay each month on time.
I referred to as the Verizon Service line to make sure they hadn’t began the method to cancel my account they usually stated that since I had been a loyal Verizon buyer for over 2 years, they credited the quantity I owed to my account and restored my service. Then they stated that they’re giving me a loyal prospects low cost of $10 off a month and to maintain that each one I have to do is proceed paying each month.
-ForTheLastMinute on Reddit, March 2025
Surprisingly (for me, a minimum of) different Redditors have joined the thread to say they’d the same state of affairs occur to them. Some persons are calling it “Loyalty Motion”. Verizon has had a promo previously for loyal prospects that reductions $10 per line for eligible individuals. However apparently, somebody even acquired $1200 credit score for being a loyal buyer!
I by no means would’ve believed this besides I had a buyer are available right this moment asking how her $1200 overdue invoice was paid and cellphone service restored. Appeared up remarks on her account and Verizon gave her a $1226 loyalty credit score with a notice saying the subsequent invoice needed to be paid on time or credit score could be reversed.I don’t know.
-Rrrrrrredbelly on Reddit, March 2025
It could sound astonishing, however different individuals have additionally chimed in. One person claimed to have had their $500 overdue payments paid by Verizon.
im so grateful for reddit as a result of i assumed i used to be the one one!! $500 overdue since final fee in november as a result of the verizon app acknowledged i owed nothing for all of december then january comes they usually need 2 payments price of cash so i began to boycott and complain right here. low and behold comes yesterday and the total stability has been paid by verizon with their solely request being : “Should you pay subsequent month’s fees in full by the due date you’ll begin contemporary with a $0 stability.” which was despatched to me by way of their electronic mail with the message beginning out saying: “Life can get difficult. We get it. So to thanks to your loyalty, we will briefly restore your service and scale back your invoice for the subsequent 12 months.
-GigaByte_ on Reddit, March 2025
One other Redditor is saying it is a promotion, however this secret promotion doesn’t seem like on Verizon‘s web site (a minimum of to not me as somebody with out Verizon traces) so it isn’t clear who’s eligible and the way lengthy it should proceed. The promo might finish (will possible finish), so do not cease paying now considering it should prevent troubles, although!After all, there are individuals who did not have this occur to them, together with different loyal prospects. So in all probability, there are necessities for it or some particular situations.
Nonetheless, if that is certainly actual, it is an enormous deal for these individuals who have been unable to pay their Verizon invoice. In right this moment’s world, loyalty sadly does not imply a lot, however this Verizon transfer comes as a breath of contemporary air. For these individuals, it certainly appears like Christmas got here early this 12 months.
In the meantime, I would love for somebody to pay my payments, too.
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