ServiceNow and Fujitsu Restricted have introduced a brand new dedication to launch revolutionary cross-industry options designed to maximise worth for patrons globally. The businesses will launch a brand new Fujitsu-ServiceNow Innovation Heart to deal with digital transformation and buyer success, and Fujitsu will develop its personal use of the Now Platform on its approach to supply even higher worth to clients.
As organisations throughout industries evolve from many years of guide work, legacy techniques and restricted assets that gradual operations and influence companies, ServiceNow and Fujitsu will use automation to assist companies streamline siloed enterprise techniques, purposes and complicated enterprise processes. The businesses will first goal the manufacturing sector and convey to the market options to handle total Engineering Chain Administration (ECM) and Provide Chain Administration (SCM) operations.
To speed up innovation and improvement, the Fujitsu-ServiceNow Innovation Heart will open in Kawasaki Metropolis, Japan, within the second half of 2024, the place the 2 corporations will deal with collaborating on new options for patrons, implement advertising actions and drive mutual human useful resource improvement to realize greater high quality buyer success. These efforts will initially deal with cloud-based choices that contribute to streamlining buyer operations and realising data-driven administration by combining ServiceNow’s complementary options with Fujitsu Uvance, a enterprise mannequin of Fujitsu that goals to develop companies and clear up societal points.
“Enterprises worldwide want a digital enterprise mannequin that frees up assets to gas innovation,” stated Invoice McDermott, the chairman and CEO at ServiceNow. “This presents a large alternative for our partnership with Fujitsu. ServiceNow’s revolutionary, AI-first platform alongside Fujitsu’s deep {industry} experience and international scale, will convey unimaginable worth to our clients, turning their most complicated operational challenges into alternatives for progress.”
Yoshinami Takahashi, a vp and COO for Uvance at Fujitsu Restricted, stated, “Fujitsu has been working with clients to enhance a variety of enterprise and societal challenges utilizing the highly effective ServiceNow platform. As we embark on this new partnership with ServiceNow, we are going to deepen the combination of our respective applied sciences and sensible data, together with in areas like generative AI, as a part of our efforts to develop a digital society, one in every of Fujitsu’s materialities. The brand new cross-industry choices created by way of this partnership will present even higher worth to extra clients and society.”
To additional use ServiceNow as a robust, built-in platform, Fujitsu and ServiceNow will mix Fujitsu’s advisory companies referred to as “Fujitsu Buyer Advisory and Help Excellence” (CASE) with the ability of ServiceNow Impression – a complete worth acceleration resolution from ServiceNow, to supply enhanced buyer help. The insights gained from Impression’s international deployments, instruments and data could be translated into clients’ ServiceNow platforms by way of CASE’s skilled companies and will probably be globally out there later this yr.
As a ServiceNow buyer, Fujitsu plans to make use of instruments like Now Help AI to enhance the effectivity and automation of enterprise operations, and use the data gained to considerably streamline the event of revolutionary new choices. For instance, Fujitsu expects that through the use of generative AI capabilities like Fujitsu Kozuchi and Now Help, they’ll scale back incidents by approx. 30%.
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