Infosys expands collaboration with NVIDIA for AI-powered telco options

Infosys has introduced the growth of its collaboration with NVIDIA for AI-powered, customer-centric options to drive innovation and operational excellence for telcos. Utilizing Infosys Topaz, an AI-first set of providers, options and platforms utilizing generative AI applied sciences, the collaboration will assist telcos improve their buyer experiences, streamline community operations and speed up service supply.

Infosys developed three generative AI options, all of that are powered by Infosys Topaz, utilizing NVIDIA NIM inference microservices, NVIDIA NeMo Retriever embedding fashions and NeMo Guardrails to customise and deploy generative AI telco domain-specific LLM fashions. Infosys Topaz additionally makes use of NVIDIA Riva, for constructing real-time conversational AI pipelines that enable for real-time transcription and translations for name centre brokers.

• TOSCA Community Service Design makes use of NVIDIA generative AI to create and customise topology and orchestration specification for cloud functions (TOSCA) templates. This resolution streamlines the community service design course of. Utilizing NVIDIA NIM and NeMo Retriever microservices resulted in a 28% discount in latency and 15% absolute enchancment in accuracy. To be taught extra, please go to right here.
• An NVIDIA generative AI-powered sensible networking working centre permits community engineers and community operations personnel to troubleshoot points sooner and precisely. With NVIDIA NIM and NeMo Retriever, this resolution reduces imply time to resolve community points and enhance buyer expertise, leading to 61% decrease latency and a 22% absolute enchancment in accuracy. To know extra, please go to right here.
• Infosys Cortex – A generative AI-driven contact centre transformation platform. Utilizing Infosys Topaz and Infosys’ cloud suite of options, Infosys Cobalt, Infosys Cortex creates practical buyer simulations in order that trainee brokers can apply their expertise in a very immersive surroundings.

These options can deliver advantages for patrons when it comes to operational efficiencies and productiveness enchancment, and improve the general expertise of contact centre agent coaching by optimising the end-to-end generative AI pipeline and inference prices.

Anand Swaminathan, the EVP and international business chief – communications, media and expertise at Infosys, mentioned, “By means of our collaboration with NVIDIA, we’re poised to unlock cutting-edge enterprise AI capabilities, serving to international organisations enhance enterprise effectivity. By integrating NVIDIA’s superior AI applied sciences with Infosys Topaz, we goal to remodel community service design, NOC operations and phone centre functionalities. It should additionally assist make sure the secure and accountable deployment of AI. This collaboration exemplifies our dedication to drive innovation and operational excellence for our prospects.”

Ronnie Vasishta, the senior vice chairman of telecom at NVIDIA, mentioned, “Telcos are more and more adopting generative AI options to enhance the productiveness of their companies with smarter networks, extra environment friendly operations and enhanced customer support. Utilizing NVIDIA’s full-stack accelerated computing and AI platform, Infosys Topaz is delivering a collection of domain-specific options that can assist telcos speed up and streamline their adoption of generative AI.”

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