Construct your individual copilot with Microsoft Azure AI Studio  

 Regardless of your use case, Microsoft Azure AI Studio accelerates the generative AI growth lifecycle, empowering organizations to construct and form the long run with AI.  

Within the quickly evolving world of AI know-how, Microsoft Azure AI Studio, now typically obtainable, is empowering organizations to create their very own AI copilots. With AI Studio, organizations can customise and construct their very own copilot to fulfill their distinctive wants.  

We’re excited to see organizations throughout varied sectors staying aggressive, driving innovation, and remodeling their operations.  Regardless of your use case, AI Studio accelerates the generative AI growth lifecycle, empowering organizations to construct and form the long run with AI.  

Construct a copilot to streamline name heart operations 

Vodafone used AI Studio to modernize their current customer support chatbot TOBi, and to develop a brand new copilot with a conversational AI search interface, referred to as SuperAgent, to assist Vodafone’s human brokers when responding to complicated buyer inquiries.  

TOBi serves clients by addressing widespread questions like account standing and easy technical troubleshooting. SuperAgent entails summarizing name heart transcripts, which condenses prolonged calls into temporary summaries saved within the buyer relationship administration system (CRM). This enables brokers to shortly perceive the rationale for a buyer’s earlier name and detect new points, bettering response occasions and buyer satisfaction. The system is totally automated, with calls transcribed and summarized by Microsoft Azure OpenAI Service in Azure AI Studio, offering actionable insights for brokers. 

Collectively, Vodafone’s name heart is getting spectacular outcomes, TOBi manages practically 45 million buyer calls a month, totally resolving 70%. On common, buyer name occasions have been diminished by no less than one minute, saving clients and brokers’ beneficial time.²  

A part of utilizing new applied sciences is experimentation and the flexibility to simply collaborate. With Azure AI Studio, you may work together with different individuals and with initiatives by a code-first method to seamlessly discover, construct, take a look at, and deploy, utilizing cutting-edge AI instruments and machine studying fashions.” 

—Ahmed Elsayed, CIO UK & Europe Digital Engineering Director, Vodafone Group

Construct a copilot to enhance buyer experiences 

H&R Block constructed AI Tax Help, “a generative AI expertise that streamlines on-line tax submitting by enabling shoppers to ask questions in the course of the workflow”, was developed with AI Studio.  

AI Tax Help addresses people’ questions as they put together and file their taxes and might reply tax principle questions or supply navigation directions when wanted. It could actually present solutions on tax kinds, deductions, and credit to assist clients maximize potential refunds and decrease tax legal responsibility. AI Tax Help additionally solutions free-form, tax-related questions, offering dynamic responses to buyer questions. 

“Since launching the AI Tax Help expertise, we’ve acquired optimistic buyer suggestions and seen elevated utilization all through the 2024 tax season,” says Jody Vanarsdale, Director of Product Administration at H&R Block. “We’ve been most happy to see clients full all the submitting course of shortly and with out leaving the app.” 

With Azure AI Studio, our devs can code sooner, so they’d time to ‘experiment’ to fine-tune options like enabling people to ask as many questions as wanted conversationally and the flexibility to revisit earlier dialog threads. It’s an method we’re persevering with—to push innovation and ship the perfect experiences.” 

—Aditya Thadani, Vice President of Synthetic Intelligence Platforms, H&R Block 

Construct a copilot to spice up worker productiveness  

Sweco, a number one European structure and engineering agency, acknowledged the necessity for a customized copilot resolution to assist workers within the circulate of their work. They selected AI Studio to construct their very own copilot, SwecoGPT, which automates doc creation and evaluation, delivers superior search, and offers language translation.  

Shah Muhammad, Head of AI Innovation at Sweco, appreciates the “one-click deployment of the fashions in Azure AI Studio and that it makes Microsoft Azure AI choices clear and obtainable to the person.”¹ Since its deployment, practically half of Sweco’s workers use SwecoGPT and report elevated productiveness, giving them extra time to concentrate on creativity and serving to clients. 

With Azure AI Studio, [we were] in a position to quickly develop a proof of idea (POC) to point out how a SwecoGPT might look, function, and profit our consultants and our enterprise as a complete. This simply showcases the facility and scalability of Azure AI.” 

 —David Hunter, Head of AI and Automation, Sweco

Microsoft Azure AI Studio

Develop and deploy generative AI responsibly

Construct on a basis of belief  

Within the journey of AI integration, belief is desk stakes. With Azure AI, you may confidently create a copilot figuring out your knowledge is all the time your knowledge. Your knowledge is rarely used to coach the fashions.  

We owe it to our shoppers to deal with all their data responsibly. Microsoft has proven a number of management in establishing these rules of accountable AI, sustaining shoppers’ belief, sustaining privateness, and guaranteeing that any capabilities we ship are in keeping with our promise of experience.” 

—Aditya Thadani, Vice President of Synthetic Intelligence Platforms, H&R Block 

Your organizational knowledge is encrypted in your Microsoft Azure subscription and guarded by Microsoft’s complete enterprise compliance and safety controls.  

We’re an organization that makes use of a number of Microsoft merchandise, and we belief Microsoft for its safety, compliance, and management in generative AI.”

—David Hunter, Head of AI and Automation, Sweco 

AI Studio is designed with accountable AI rules and practices in thoughts. Construct your copilot with applied sciences, templates, and finest practices to assist handle danger, enhance accuracy, shield privateness, reinforce transparency, and simplify compliance. Safeguard your copilot with Azure AI Content material Security’s configurable filters and controls. 

Past the know-how, the Microsoft dedication to accountable AI was a differentiator,” says Garcia. “As we work with new applied sciences to construct the inclusive digital communities of tomorrow, it is a essential basis.”

—Ignacio Garcia, CIO Italy & World Director Knowledge Analytics and AI, Vodafone Group 

Construct for the long run 

Azure AI is the place innovators are creating the long run, and we’re persevering with to spend money on our AI Studio platform to offer leading edge companies and instruments to our clients. As we look forward to what’s subsequent for customized copilots, we’re enthusiastic about how brokers, like Azure OpenAI Assistants software programming interface (API) can speed up and enhance customized copilot growth. Utilizing Azure OpenAI fashions, builders can present particular directions to tune AI capabilities and entry a number of instruments in parallel, together with code interpreter and file search, or customized instruments constructed and accessed by perform calling.   

We’re excited to see what clients construct subsequent.  

I can’t wait to see what we’re doing in six months or a 12 months from now. The potential of Azure AI Studio for us—and what we are able to do with it for our clients—is infinite.”

—Shah Muhammad, Head of AI Innovation, Sweco 

Get began with Azure AI Studio  

Sources

¹ Microsoft Buyer Story-Sweco Group empowers its architects and engineers with a timesaving AI assistant inbuilt Azure AI Studio 

² Microsoft Buyer Story-Vodafone amplifies name heart innovation, customer support, and worker inclusion with Azure AI