Transferring contacts, calendar reminders and photographs to a brand new Galaxy machine is a straightforward process when leveraging Samsung’s knowledge switch app Good Swap. Up till not too long ago, it was practically unimaginable to maneuver KakaoTalk conversations utilizing Good Swap with out natively backing up data within the Korean messenger app. Many customers skilled inconveniences when they didn’t take into account this drawback prematurely.
Now, Galaxy customers can depend on Good Swap to soundly and simply restore KakaoTalk knowledge. Samsung Newsroom met with Seungho Kang from the Expertise Planning Group, Cell eXperience (MX) Enterprise at Samsung Electronics, and Jiyoung Hwang, product supervisor and Discuss Service planner at Kakao, to find how the 2 firms collaborated to enhance the information switch expertise.
▲ (From left) Seungho Kang from Samsung and Jiyoung Hwang from Kakao
From Recovering Open Chat Messages to Simplifying the Account Verification Course of
Q: Good Swap can now restore KakaoTalk conversations of their entirety. Please give us particulars in regards to the new perform.
Kang: When transferring knowledge between Galaxy gadgets via Good Swap, customers can now simply restore their KakaoTalk conversations and associated media together with photographs and movies. The replace goes so far as to keep up the unread standing of texts. Moreover, it’s now doable to avoid wasting Open Chat messages — which was beforehand tough to allow.
Hwang: Galaxy customers will likely be notably within the help for Open Chat dialog restoration. As a result of versatile nature of the function, KakaoTalk didn’t help any backup capabilities for Open Chat up to now. Nonetheless, we determined to supply restoration help for the primary time given the recognition of Open Chat amongst Android customers.
▲ Seungho Kang explains how he collaborated with Kakao
Q: How will this replace make the person expertise extra handy?
Kang: Beforehand, customers needed to restore KakaoTalk knowledge via a handbook or paid backup when the app was moved from their outdated telephone to a brand new one. As well as, the self-verification course of created a excessive barrier to entry for older customers and people who aren’t conversant in the platform. Since each firms have a standard aim of enhancing person comfort — as Samsung desires to create an easy expertise for Galaxy customers establishing new gadgets, and KakaoTalk hopes to optimize the app for extra handy messaging — we labored to alleviate the account verification course of.
Hwang: On this new replace, KakaoTalk customers solely have to finish the account verification course of as soon as. When the information has been transferred to their new machine via Good Swap, customers can enter their KakaoTalk account password to show the transferred knowledge is theirs. All the pieces could be merely and securely restored with this single verification step.
Consumer Comfort as a Shared Worth
Q: How did this collaboration between Samsung and KakaoTalk come about?
Kang: Customers have needed KakaoTalk knowledge restoration help for a while now, however complicated knowledge safety and know-how insurance policies posed some challenges. Nonetheless, Samsung and Kakao agreed to develop updates on the finish of final yr — in a joint effort to enhance person comfort.
Hwang: We needed to launch the service as rapidly as doable. Through the collaboration, we communicated in actual time via messenger and arranged our concepts as if we have been one workforce. We rigorously mentioned what elements every firm want to help and methodically carried out growth to launch the service on our goal date. For me, it was a memorable expertise as we have been in a position to full a cross-company collaboration in a short while interval.
▲ (From left) Jiyoung Hwang and Seungho Kang talk about their collaboration’s achievements.
Q: What was an important facet of the event course of?
Hwang: Safety was essential. A good safety system is important to reassure KakaoTalk customers that their knowledge will likely be protected within the case they lose their telephones. Each firms deliberated over the easiest way to safeguard customers and their knowledge. In the long run, we streamlined the account verification course of and launched a system that will invalidate knowledge transfers if authentication was not carried out inside a sure time restrict.
▲ Jiyoung Hwang explains the significance of defending person knowledge.
Samsung and KakaoTalk: Devoted to a New Consumer Expertise
Q: Because the replace, have there been any memorable reactions?
Hwang: We’ve been monitoring the app because the replace was launched, and seeing the optimistic evaluations and feedback makes me proud. Some persons are questioning what the subsequent stage of restoration will appear to be — which amuses me and makes me need to depart replies.
Kang: The response to the help for Open Chat restoration has been exceptional, particularly since this perform was not doable earlier than. We count on to see much more favorable reactions from customers as new Galaxy gadgets are launched transferring ahead.
Q: How do you are feeling in regards to the collaboration on this function? What are your future targets?
Hwang: Collaboration between firms with totally different pursuits and company cultures is uncommon and doesn’t come straightforward. I’ll keep in mind this expertise for a very long time since our partnership was made doable as a result of we each had our customers’ greatest pursuits in thoughts.
Kang: This significant expertise will function a information for different collaborations sooner or later as we attempt to offer higher buyer experiences. I’d like to listen to customers say, “I should buy a brand new Galaxy telephone with out worrying as a result of Good Swap will maintain the information switch for me.” Along with messenger apps similar to KakaoTalk, Samsung is teaming up with apps from numerous industries to additional enhance how customers switch knowledge. Maintain an eye fixed out for updates from Good Swap to see who we will likely be working with subsequent!
Dedicated to offering a satisfying expertise for all, Samsung is all the time listening to the voices of Galaxy customers and on the lookout for open collaborations and product enhancements. Please comply with the information beneath to learn to use the KakaoTalk restoration function via Good Swap.
* KakaoTalk knowledge switch is simply doable between Galaxy gadgets.
* KakaoTalk knowledge transfers aren’t supported from different gadgets with the “Use with One other System” function.
* Knowledge is not going to be restored if KakaoTalk is already put in on the brand new machine (take away it and reinstall via Good Swap).
* Logins from different gadgets will likely be erased when the Kakao account verification is accomplished on the brand new machine.
