The problem has escalated over the previous two months because the sufferer has complained to the police. He is also refusing to pay a $900 invoice from AT&T till the fees added to his account by the affiliate are eliminated. However since he hasn’t paid his invoice, AT&T has suspended his account.
AT&T didn’t imagine a buyer who mentioned that he didn’t add two new traces and order over $2K in gear
An e-mail that the sufferer simply obtained from the provider says that he has one month to pay his invoice or else he might be liable for over $3,000 in gear costs. And with out mobile service, he can solely use his cellphone over Wi-Fi for knowledge and can’t make or take calls on the unit. Apparently, the official AT&T Reddit account joined the thread to say, “Hello there, we’re right here to assist. Please ship us a non-public message together with your fraud reference quantity, your identify and one of the best contact quantity to achieve you.”
An AT&T buyer claims that an affiliate added two traces and financed over $2,000 in gear utilizing his account with out consent
The shopper responded by writing, “You aren’t right here to assist me. Should you have been this may have been cleared up 2 months in the past. I wouldn’t have the police concerned and my line wouldn’t be suspended after which canceled in 21 days. So yeah, you guys are actually right here to assist!” That final bit was sarcasm in case you could not inform.
One other Redditor mentioned that refusing to pay the invoice just isn’t the easiest way to dispute costs because it results in the suspension after which the closing of your account together with the lack of your cellphone quantity. In the meantime, it appears that evidently the affiliate accused by the client of committing the unhealthy deeds has vanished and even the police cannot discover him. To make issues worse, AT&T will not give the cops any info they’ve on their lacking worker.
AT&T has a assist web page you may go to in case you have a dispute with the provider
The sufferer writes, “It’s terrible! I don’t even care what they do to the worker, I simply need the fees off my account! The worker stopped displaying up for work as soon as he realized folks have been on to him. Police are nonetheless on the lookout for him. AT&T received’t give any of his information to the police. The police should subpoena AT&T HR (Human Sources) to get his information.”
We ponder whether AT&T has had a change of coronary heart now that the affiliate allegedly concerned on this entire sordid affair has merely disappeared. The scary half about this story is not simply that AT&T will not imagine its personal buyer, however that there does not appear to be something that the client may have completed otherwise to forestall it from taking place. And that makes all of us weak to having one thing like this occur to you or me regardless of which wi-fi agency we use.
