Amazon Reportedly Struggling to Construct AI Capabilities to Make Alexa Smarter

Amazon launched its voice-first digital assistant Alexa to the world in November 2014. The expertise’s identify is alleged to be impressed by Star Trek’s pc system onboard the Starship Empire and underscored CEO Jeff Bezos’ ambition of making a conversational and clever assistant. Nonetheless, a report claims that regardless of a tech demo final 12 months displaying a contextually conscious Alexa, it’s nowhere near being built-in with synthetic intelligence (AI) to be smarter. A former Amazon worker who was engaged on Alexa AI has additionally highlighted information silos and fragmented organisation buildings being detrimental to Alexa’s development.

Former Amazon worker highlights points with bettering Alexa

In a protracted publish on X (previously referred to as Twitter), Mihail Eric, who labored as Amazon’s Senior Machine Studying Scientist at Alexa AI between 2019 and 2021, shared his expertise of working within the firm and the challenges he confronted. He additionally defined why Alexa was a challenge doomed for failure.

Highlighting the “unhealthy technical course of” within the firm, Eric mentioned the corporate had a really fragmented organisational construction, which meant getting knowledge to conduct coaching for giant language fashions (LLM). “It could take weeks to get entry to any inside knowledge for evaluation or experiments. Information was poorly annotated. Documentation was both nonexistent or stale,” he added.

He additionally mentioned that totally different groups had been engaged on an identical points, which created an environment of inside competitors which was not productive. Additional, he discovered managers weren’t concerned with collaborating on tasks that didn’t reward them.

Within the publish, Eric shared a number of situations the place the organisation construction and insurance policies got here in the best way of growing “an Amazon ChatGPT (effectively earlier than ChatGPT was launched).”

Amazon workers reportedly spotlight Alexa’s struggles

Fortune revealed a protracted report the place it cited greater than a dozen unnamed Amazon workers to spotlight the problems the corporate is going through in integrating AI capabilities into the digital assistant. One explicit concern that surfaced was that Alexa’s present capabilities make it tougher to combine a contemporary tech stack.

Reportedly, Alexa is educated to reply in “utterances”, which primarily implies that it was created to answer a person command and announce that it was operating the requested command (or that it couldn’t perceive the person). In consequence, Alexa was not programmed for back-and-forth dialog.

The publication cited a former Amazon machine studying scientist, who defined that the mannequin additionally resulted in Amazon prospects studying a extra environment friendly method of speaking with the digital assistant, which was to offer a brief immediate for the motion. This created one other downside. Regardless of having a whole lot of tens of millions of customers who actively converse with Alexa every day, the info is fitted to utterance coaching and never conversations. This has reportedly created an enormous knowledge hole within the organisation.

Additional, the report claims that Alexa is a price centre for Amazon, and the corporate loses billions annually because the expertise can’t be monetised but. In the meantime, Amazon Net Providers (AWS) has an AI assistant dubbed Amazon Q which is obtainable to particular enterprises as an add-on and generates cash. Over time, the Amazon Q division has seen extra investments and even integration with Anthropic’s Claude AI mannequin. Nonetheless, Alexa’s AI workforce was not given entry to Claude because of knowledge privateness issues.

When Fortune reached out to Amazon, a spokesperson reportedly denied the claims and mentioned these particulars offered by workers had been dated and didn’t mirror the division’s present state of LLM improvement. Whereas which may be true, the extra conversational Alexa seen on the tech demo final 12 months is but to be launched to the general public by the tech big.