Technical Service Consultant (Manufacturing) IV At Xerox In Pune

– Commercial –

Location: Kochi

Firm: Xerox

Expertise: Minimal 2 years Designation: BI/Knowledge Analyst

– Commercial –

Whole Expertise: 3 – 12 months of expertise as an intern. (1 yr)

Work Mode: Hybrid

Qualification

• B.E / Diploma (Electrical & Electronics)
• B.E, B. Tech, MCA or equal (with diploma certificates or provisional diploma certificates)
• Minimal of two years expertise is required
• Candidates Must journey primarily based on the enterprise necessities.
• Work space: The bulk might be in Metro place and a few Distant.

Objective

• Liable for set up, upkeep and restore of personal firm and third-party merchandise and programs together with {hardware}, software program, networking merchandise and working programs.
• The function offers full help protection for gear assigned to a Manufacturing Techniques Group (PSG) buyer and specializing in Workplace Tools to keep up the very best potential up-time for the client.  Whereas the help extends from provide replenishment via completed output, together with operation of the gear and ending gadgets, it additionally contains full break/repair restore of the assigned gear.

Scope

• The work undertaken by the function holder is accomplished in step with the Service Degree Settlement and Assertion of Work related for the client.
• Present help associated to the operation and upkeep of the assigned shopper’s gear, together with (as required) gear consumables administration.   

Basic

• Senior degree job with appreciable work expertise
• Has developed specialised abilities or is multi-skilled via job-related coaching
• Completes quite a lot of a typical assignments
• Could remedy issues of a recurring nature, however takes a broad perspective to issues and will determine new, much less apparent options
• Completes work with a restricted diploma of supervision
• Acts as a casual useful resource for colleagues with much less expertise
• Could lead a staff within the efficiency of quite a lot of duties which might be typically routine
• Could have specialised exterior certification (technical roles)

Major Duties

• Carry out routine providers to make sure gear availability to shopper website customers.
• Carry out gear operation (printing, scanning, copying) to ship completed paperwork as required together with use of ending gadgets.
• Function the first buyer contact for offering all upkeep, manufacturing and provide inventories of assigned gear
• Present applicable communication, help, and interface to on-site shopper base as to gear standing and availability.
• Proactively handle consumables and provides substitute as required.
• Present buyer coaching on assigned merchandise to enhance finish person information of apparatus performance
• Preserve applicable communication with Managed & Technical Companies personnel inside assigned space of protection.
• Present correct and well timed month-to-month reporting of actions (as required) utilizing exercise reporting software program and instruments.
• Take duty for buyer satisfaction via correct use of buyer administration abilities and interesting the help of different Xerox personnel as required.
• Develop schedules & implement preventative and corrective upkeep providers to maximise gear uptime and efficiency.