Virgin Media O2 expands collaboration with Netcracker

Virgin Media O2 will be capable to leverage a unified 360-degree buyer view throughout all channels

Netcracker Know-how, a wholly-owned subsidiary of NEC Company, mentioned it has prolonged its partnership with U.Ok. telco Virgin Media O2 in an ongoing expansive digital transformation program.

In a launch, Netcracker Know-how mentioned that this part of Virgin Media O2’s digital transformation contains the deployment of the Netcracker Digital Platform — together with end-to-end Digital BSS in addition to Digital OSS capabilities corresponding to Lively Useful resource Stock — which will likely be used to assist the operator’s quad-play convergent companies throughout its cell, mounted line, broadband and cable enterprise. Virgin Media O2 will even implement various skilled companies from Netcracker, together with managed companies and utility growth.

Virgin Media O2 expects to realize various enterprise advantages from this upgraded IT surroundings, together with Opex discount, improved time to marketplace for new companies, consolidation onto a single product catalog, increased effectivity within the order-to-cash course of and elimination of a number of methods for customer support brokers.

As well as, Virgin Media O2 will be capable to leverage a unified 360-degree buyer view throughout all channels, which can improve personalised interactions.

“Our multi-year digital transformation program is laying the inspiration for our future success in supporting superior companies, increased ranges of buyer expertise and extra environment friendly operations,” mentioned Adrian Di Meo, CIO at Virgin Media O2.

Virgin Media O2 has lately introduced a collaboration with Accenture to hunt alternatives within the U.Ok.’s cell personal community market.

Beneath the phrases of the partnership, Virgin Media O2’s 5G personal community capabilities will likely be boosted by Accenture’s experience in serving to enterprises understand the potential of 5G know-how with a broad set of purposes for a number of trade segments — together with laptop imaginative and prescient synthetic intelligence for product high quality management monitoring of kit to fulfill manufacturing unit flooring compliance necessities and queue administration methods to enhance buyer experiences.

The pair famous that the options are constructed on Accenture’s Edge Orchestration Platform and can incorporate edge computing, information and AI, and embedded cybersecurity focusing initially on the development, transportation and logistics, manufacturing, utilities, warehousing and sports activities venue sectors.

Earlier this yr, Virgin Media O2 mentioned its 5G community reached a protection of fifty% of the nation’s inhabitants as of the top of 2023.

Virgin Media O2 had initially launched companies within the U.Ok. in June 2021. Liberty International and Telefonica had reached an settlement to merge their U.Ok. operations in a 50-50 three way partnership in Might of 2020. That very same month, the U.Ok.’s Competitors and Markets Authority (CMA) determined to permit the proposed merger between cell operator O2 and Virgin Media.