Location: Kochi
Firm: Xerox
Expertise: Minimal 2 years Designation: BI/Knowledge Analyst
Whole Expertise: 3 – 12 months of expertise as an intern. (1 yr)
Work Mode: Hybrid
Qualification
- B.E / Diploma (Electrical & Electronics)
- B.E, B. Tech, MCA or equal (with diploma certificates or provisional diploma certificates)
- Minimal of two years expertise is required
- Candidates Must journey primarily based on the enterprise necessities.
- Work space: The bulk might be in Metro place and a few Distant.
Objective
- Liable for set up, upkeep and restore of personal firm and third-party merchandise and programs together with {hardware}, software program, networking merchandise and working programs.
- The function offers full help protection for gear assigned to a Manufacturing Techniques Group (PSG) buyer and specializing in Workplace Tools to keep up the very best potential up-time for the client. Whereas the help extends from provide replenishment via completed output, together with operation of the gear and ending gadgets, it additionally contains full break/repair restore of the assigned gear.
Scope
- The work undertaken by the function holder is accomplished in step with the Service Degree Settlement and Assertion of Work related for the client.
- Present help associated to the operation and upkeep of the assigned shopper’s gear, together with (as required) gear consumables administration.
Basic
- Senior degree job with appreciable work expertise
- Has developed specialised abilities or is multi-skilled via job-related coaching
- Completes quite a lot of a typical assignments
- Could remedy issues of a recurring nature, however takes a broad perspective to issues and will determine new, much less apparent options
- Completes work with a restricted diploma of supervision
- Acts as a casual useful resource for colleagues with much less expertise
- Could lead a staff within the efficiency of quite a lot of duties which might be typically routine
- Could have specialised exterior certification (technical roles)
Major Duties
- Carry out routine providers to make sure gear availability to shopper website customers.
- Carry out gear operation (printing, scanning, copying) to ship completed paperwork as required together with use of ending gadgets.
- Function the first buyer contact for offering all upkeep, manufacturing and provide inventories of assigned gear
- Present applicable communication, help, and interface to on-site shopper base as to gear standing and availability.
- Proactively handle consumables and provides substitute as required.
- Present buyer coaching on assigned merchandise to enhance finish person information of apparatus performance
- Preserve applicable communication with Managed & Technical Companies personnel inside assigned space of protection.
- Present correct and well timed month-to-month reporting of actions (as required) utilizing exercise reporting software program and instruments.
- Take duty for buyer satisfaction via correct use of buyer administration abilities and interesting the help of different Xerox personnel as required.
- Develop schedules & implement preventative and corrective upkeep providers to maximise gear uptime and efficiency.