Location: Bengaluru
Firm: Mouser Electronics
Technical Help Representatives are liable for offering service to clients by decoding utility and digital part choice for gross sales, clients, suppliers, and different departments inside Mouser to help within the resolution of shopping for, promoting, and offering high quality technical help to make sure efficient customer support.
Accountabilities & Important Features
- Demonstrates the best high quality of customer support and successfully interacts with all inside and exterior enterprise contacts.
- Makes use of sources successfully to offer clients the perfect part choice for the applying and gives related gadgets with product assist. Additionally supplies Mouser web site and on-line chat assist.
- Teaches clients how you can navigate the Mouser web site to permit clients to search out info simply whereas minimizing their want of extra assist from the Technical Help group.
- Communicates necessities and interacts successfully with clients, suppliers, Buyer Service, Merchandise, and different Mouser departments.
- Attends and contributes to provider trainings and firm conferences.
- Helps the Native Buyer Service group and supplies assist for different groups when wanted.
- Helps and participates in firm whole high quality course of and represents the corporate in an expert method.
- Works with minimal supervision and makes unbiased selections.
- Maintains correct cellphone and chat protection throughout scheduled work hours and common attendance at work is an important a part of the job.
- In a position and keen to journey to provider coaching seminars and characterize Mouser at commerce exhibits.
- Different duties as assigned.
Expertise & Certification
- Reveals understanding of technical specs to help within the number of semiconductor, electromechanical, interconnect, embedded merchandise, and optoelectronic parts and related instruments and equipment.
- Reveals proficiency in using block diagrams, schematics, take a look at tools, and take a look at procedures to investigate and troubleshoot printed circuit board assemblies and sub-assemblies.
- Reveals proficiency in primary circuit concept, evaluation, and design, and/or system-level configurations.
- Means and need to offer technical assist to exterior and inside clients.
- Means to grasp verbal and written communication relating to digital functions and parts and is ready to ask for clarification when wanted for understanding.
- Proficient use of computer systems, networks, software program packages and different sources, together with expertise in a Microsoft Home windows setting: Web, Microsoft Phrase, Excel, Outlook, and different software program.
- Proficient typing, writing expertise, and math expertise.
- Skilled verbal and written communication expertise in English and extra languages when required.
- Wonderful written and clear verbal communication on Chat, the phone or in particular person, and interacts successfully with people and teams inside and out of doors the group.
- Reveals robust analytical, organizational and time administration expertise. Analyzes the affect of selections earlier than execution and should be detailed and thorough in work habits with the flexibility to multi-task.
- Demonstrates efficient time administration and organizational expertise.
Necessities
- Bachelor’s diploma in electronics engineering or equal area of research.
- Reveals the need to offer wonderful service, perform correspondences in an expert and courteous method, and work together immediately with clients as wanted.
- Reveals need and skill to advance.
- Minimal or no expertise within the job.
- Works underneath shut supervision.