Again in mid-July 2021 I bought a secure to securely retailer a handgun in a nightstand drawer subsequent to the mattress. Based mostly each on considerable and predominantly optimistic critiques, together with a pretty value, I went with one from a firm known as awesafe (alternatively, in some locations, Awesafe). The product web page on Amazon’s web site not exists (extra on why shortly), however because of the Web Archive’s Wayback Machine you may nonetheless see what it appeared like, and through it I used to be capable of finding the ‘inventory’ pictures of it nonetheless saved on Amazon’s web site:
When the gun secure arrived, I shortly glanced on the directions stamped on the outer packaging, programmed a customized four-digit code and my fingerprint, confirmed that each labored accurately, and thought nothing extra of it…till late February of this yr, when the next ominous e-mail arrived in my inbox, despatched by the Amazon Product Security Group:
Expensive Amazon Buyer,
We write to inform you of a possible security concern with a product that you just bought on Amazon.com.
Please overview the Remembers and Product Security Alerts web page for additional particulars : https://www.amazon.com/your-product-safety-alerts
Product: awesafe Gun Secure, Biometric Gun Secure for Pistols, Fast Entry Pistol Secure Fingerprint Handgun Secure with Keys and Keypad (Biometric Fingerprint Lock-L)
[ORDER ID DELETED FOR PRIVACY]
The U.S. Shopper Product Security Fee (CPSC) has knowledgeable us that the product listed could not meet present necessary or voluntary security requirements.
If you happen to nonetheless have this product, we urge you to cease utilizing it instantly.
Extra particulars, together with what it is best to do and the place you may search help, will be discovered within the following notification: https://www.cpsc.gov/Remembers/2024/Biometric-Gun-Safes-Recalled-Due-to-Critical-Damage-Hazard-and-Danger-of-Loss of life-Imported-by-Awesafe.
If you happen to made this buy for another person, please notify the recipient instantly and supply them with the data.
The security and satisfaction of our prospects is our highest precedence. We remorse any inconvenience this will trigger you.
Thanks for buying at Amazon.
Sincerely,
Buyer Service
Amazon.com
www.amazon.com
The referenced Shopper Product Security Fee (CPSC) web site web page had extra info, an excerpt of which follows:
Biometric Gun Safes Recalled Resulting from Critical Damage Hazard and Danger of Loss of life; Imported by Awesafe
Identify of Product:
Awesafe Biometric Gun Safes
Hazard:
The biometric lock on the safes can fail and be opened by unauthorized customers, posing a severe damage hazard and threat of demise.
Treatment:
Exchange
Recall Date:
February 22, 2024
Items:
About 60,000
Shopper Contact:
Awesafe by e-mail at Re****@*******us.com or on-line at http://awesafeus.com/RECALL or http://awesafeus.com/ and click on on “RECALL INFORMATION” on the high of the web page for extra info.
Recall Particulars
Description:
This recall includes sure Awesafe biometric gun safes. The recalled gun safes are black, can match two pistols, and have the model identify “Awesafe” on the entrance.
Treatment:
Shoppers ought to instantly cease utilizing the biometric function, take away the batteries, and solely use the important thing for the recalled safes to retailer firearms till they get the free alternative secure. Contact Awesafe to obtain directions on disabling the biometric function and to obtain a free alternative secure. Shoppers might be requested to disable the biometric reader and e-mail a photograph of the disabled biometric reader to Re****@*******us.com with a view to obtain a alternative secure. The directions on find out how to safely disable the biometric reader are additionally positioned at http://awesafeus.com/RECALL. As soon as they obtain their alternative secure, shoppers ought to discard the recalled secure in accordance with native legal guidelines.
Incidents/Accidents:
The agency has obtained stories of 71 incidents of the recalled gun safes being opened by unauthorized customers when the biometric lock didn’t safe the secure. No accidents have been reported.
Bought At:
Walmart shops nationwide and on-line at Amazon.com and Walmart.com from August 2019 till December 7, 2022, for about $130.
Importer(s):
Shenghaina Know-how Co. Ltd., d/b/a Awesafe, of China
Manufactured In:
China
Recall quantity:
24-127
Lastly, right here’s an excerpt from awesafe’s web site’s recall web page:
IMPORTANT RECALL NOTICE – AWESAFE BIOMETRIC GUN SAFES
Expensive Buyer:
Awesafe is conducting a recall of all Awesafe biometric gun safes that have been bought earlier than December 7, 2022, in cooperation with the U.S. Shopper Product Security Fee (CPSC). The safes include a biometric reader that enables unpaired fingerprints to open the secure till a fingerprint is programmed, permitting unauthorized individuals, together with kids, to entry hazardous contents, together with firearms.
It is best to instantly cease utilizing the biometric reader included with the recalled gun safes, take away the batteries, and observe the directions under to obtain a free alternative secure.
When you wait in your alternative, solely use the important thing for the recalled secure to retailer your firearms.
All models bought previous to December 7, 2022 are affected.
Items bought after December 7, 2022 will not be affected. Safes with out biometric readers will not be affected
And the way would one go about getting a alternative gun secure? Glad you requested:
Decide whether or not you’re coated on this recall. It’s essential first find your awesafe biometric gun secure to take part on this recall. Then, fill out the shape https://types.gle/vxQoEMPXqovKxnA18 or e-mail us at Re****@*******us.com, and we’ll assist you to decide whether or not you’re coated within the recall. After confirming that your product is affected by this recall, please observe the next steps.
Right here’s the aforementioned video. Get pleasure from!(?)
I crammed out the Google Varieties-formatted on-line type as quickly as I obtained the e-mail from Amazon, and fewer than two weeks later I obtained an e-mail from awesafe requesting a screenshot of the unique Amazon order info to substantiate my validity for a alternative, which I additionally promptly provided through an e-mail reply. Three weeks (and two days) after that, I obtained one other e-mail from awesafe reiterating that I after I destroyed the fingerprint reader (doubtlessly rendering the secure extra usually nonfunctional) and despatched them pictorial proof of the injury carried out, they’d ship me a alternative secure posthaste. However in-between that e-mail and my earlier one to them, I’d carried out a little bit of analysis. First off, right here’s an excerpt from the FAQ web page (which extra usually augments the recall web page with further background and different info):
The issue is that every one biometric safes bought previous to December 7, 2022 have been programmed to ‘default to open.’ Which means that the biometric secure will open to any contact with the reader earlier than shoppers observe directions to register fingerprints. Shoppers might imagine that their fingerprint has been registered whereas the biometric secure is, in truth, nonetheless in manufacturing unit default mode. This may trigger the biometric secure to open to any fingerprint. Since Awesafe’s biometric safes are designed to retailer hearth arms, this may create a severe damage hazard and threat of demise. We have now reprogrammed the secure to ‘default to shut’ since December 7, 2022.
So only a easy (albeit impactful) firmware programming error, one which wasn’t able to being rectified by a cable- or wireless-tether delivered replace executed by the top consumer? Not precisely. Check out these snapshots I took of the outer packaging:
and the sliver of documentation discovered contained in the secure (together with a spare key, and so on.):
They upfront and clearly doc that the “all fingerprints open secure by default” attribute was intentional. Smart? No. However by design? Sure. If you happen to revisit my earlier offered Web Archive Wayback Machine mid-2022 snapshot of the unique model’s product web page on Amazon, you’ll see that a number of feedback posters additionally discovered the default conduct “odd” (I’m being charitable) however like me, have been simply capable of get round it by programming not less than one consumer fingerprint.
I’m hardwired to keep away from throwing completely good {hardware} into the landfill every time attainable, as long-time readers already know, so I write awesafe again and inquired into the scenario, admitting that I used to be reluctant to do everlasting (and seemingly pointless) injury to my current gun secure. Surprisingly, right here’s what I obtained again:
I’ll organize a brand new alternative for you first.
And fewer than per week after that, a free of charge, brand-new gun secure confirmed up at my door. It seems identical to its predecessor and presumably is equivalent, save for up to date firmware operating inside it. I’m guessing it’s this product on awesafe’s web site (additionally right here on Amazon’s website). So now I’ve two…
However right here’s the factor. The outer packaging is now instruction-less, and the folded black-and-white instruction guide inside has been changed with a bigger single-sheet shade model:
awesafe takes nice pains to level out that:
With a view to make your secure safer, beneath the manufacturing unit setting standing, you can’t open the secure with any fingerprint. Solely after you might have enter your fingerprint are you able to unlock it with the fingerprint that has been enter.
However whereas, with the unique model, “the numeric password doesn’t have a default password set”, this time the directions observe:
Within the manufacturing unit setting state, you may unlock the secure with the preliminary password “1234”.
So, higher than earlier than? However nonetheless seemingly not best? Reader ideas are welcomed!
In closing, I’m nonetheless a bit caught on the “recall” wording chosen by each the CPSC and producer. Possibly my interpretation of that individual phrase is simply flawed, however once I see “recall” I construe that what’s being described is a “design flaw” (aka, a “defect”)…a automobile braking system that doesn’t work as meant, for instance…versus a “flawed design”…one thing that was designed to the producer’s intention and documented as such to shoppers, however developed based mostly on a seemingly flawed product definition and specification. In both case, nevertheless, I agree that it’s a “product security concern”. Am I simply being overly pedantic, readers, or do you additionally see and agree with my level?
Pontificate together with your ideas within the feedback. Thanks as at all times upfront!
—Brian Dipert is the Editor-in-Chief of the Edge AI and Imaginative and prescient Alliance, and a Senior Analyst at BDTI and Editor-in-Chief of InsideDSP, the corporate’s on-line e-newsletter.
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