Cisco Black Belt Academy Unveils Enhanced Assist Tracks

At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.

This improve enriches each degree of this system with a profound understanding of the newest technological developments. Our aim with these enhancements is to arm our companions with essentially the most superior troubleshooting strategies and the excellent know-how required to beat the challenges of as we speak’s technological setting. Let’s dive into the main points of what Assist Enablement at Black Belt appears to be like like:

Stage 1: Foundational Assist Abilities

• Self-Diagnosing Points: Be taught to establish and troubleshoot widespread issues independently, saving time and sources.
• Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
• Cisco Good Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers arrange and handle Good Accounts, in addition to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
• Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
• Tips on how to Have interaction TAC: Grasp the method of successfully participating with TAC for extra advanced points.

Stage 2: Intermediate Assist Strategies

• Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
• Primary Troubleshooting: Construct foundational troubleshooting abilities to deal with widespread technical points.
• Finest Practices: Be taught the perfect practices for sustaining and supporting Cisco merchandise.
• Demo Labs: Have interaction with interactive demo labs to bolster studying by way of sensible software.
• Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.

Stage 3: Superior Troubleshooting and Options

• Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for advanced architectural points.
• Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and programs.
• Configuration Points & Upgrades: Deal with configuration points and carry out upgrades with confidence.
• Fingers-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise by way of Seize the Flag (CTF) missions that simulate real-world situations.

The refreshed Assist Observe content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the newest know-how tendencies and sensible insights, we make sure that our companions are well-equipped to ship distinctive help and keep clean operations for his or her prospects.

Go to the Black Belt Academy as we speak to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to sort out any problem that comes your method.

 

 

 

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