Job Description
Once you be a part of us at Thermo Fisher Scientific, you’ll be part of an inquisitive workforce that shares your ardour for exploration and discovery. With revenues of greater than $40 billion and the biggest funding in R&D within the business, we give our individuals the sources and possibilities to create vital contributions to the world.
Location/Division Particular Info
Once you’re a part of the workforce at Thermo Fisher Scientific, you’ll do essential work. Surrounded by collaborative colleagues, you’ll have the assist and alternatives that solely a worldwide chief can provide you. Our revered, rising group has an distinctive technique for the close to time period and past. Take your house on our robust workforce, and assist us make vital contributions to the world.
Uncover Impactful Work
- Perform Set up, upkeep and assist of Thermo Fisher Scientific’s vary of LC/LCMS/IOMS/IRMS devices in knowledgeable, dependable and customer-orientated method
- Practice clients within the operation and upkeep of kit
- Accountability for assembly buyer SLA and inside important metric aims
- To realize service income funds by championing firm merchandise, creating robust buyer relationships and dealing carefully with industrial and operations groups
- To be extremely responsive and proactive in coping with buyer’s wants and preserve shut relationships with Firm Gross sales, Advertising and marketing and Service groups to guarantee high quality outcomes for all service & product points raised
- To hold out your employment in an environment friendly and commercially acceptable method.
Schooling
- Diploma in Instrumentation / Electronics.
Expertise
- 4-6 years of hands-on expertise servicing Mass Spectrometry tools
Information, Abilities, Talents
- Conduct on-site set up of LSMS/IOMS tools and comply with testing procedures to make sure correct working order
- Conduct on-site scheduled deliberate upkeep visits
- Present troubleshooting and restore assist for patrons and different area service personnel
- Domesticate and develop optimistic working relationships with clients, system customers and firm personnel
- Full and submit area service studies
- Present coaching for patrons and customers on system upkeep Present suggestions to product high quality groups
- Present suggestions for numerous studies together with figuring out and isolating excellent issues with system
- Act as a topic skilled and useful resource for coaching
- Will need to have robust interpersonal and efficient communication expertise.
- Work independently and as a part of a gaggle, to perform particular person and workforce aims in addition to resolve routine buyer issues
- Exhibit Thermo Fisher Scientific values – Integrity, Depth, Innovation, and Involvement full possession of the service supply course of for the assigned buyer base.
- Offering well timed Preventive upkeep to the assigned set of shoppers. (main and Secondary) by retaining the info of P.Ms for assigned buyer base to justify AMC prices
Achievement of monetary aims as assigned and completion of the cycle of order course of. Obtain the assigned spares and Service income targets. Preserving monitor of making certain fee collections for the transactions achieved for the assigned buyer base. - Well timed reporting of all service studies, weekly studies, expense statements and every other knowledge which is requested on occasion by way of SFDC and emails to make sure communication circulation.
- Observe pointers on attendance, leaves, cell insurance policies, journey insurance policies, and different insurance policies to attain correct self-discipline of operations
- Schooling / Qualification: Diploma / Commencement in Electronics engineering.
- Expertise Necessities: 3 – 5 years expertise within the area of Laboratory equipments.
Information, Abilities and Talents required for this position
- Good Information on upkeep and servicing and Laboratory equipments (CO2 INCUBATORS, CENTRIFUGES, OVEN, Furnaces, fridge, ULT freezers)
- Good studying functionality.
- Good communication and environment friendly working on the buyer location.